30 March 2017

Maintenance & Support

Front Passenger Airbag Special Service Campaign Expansion

Shah Alam, 30th Mar 2017 - Safety of customers is always Toyota’s top priority. UMW Toyota Motor Sdn Bhd (UMWT), distributor of Toyota vehicles in Malaysia today announced a Special Service Campaign (SSC) for the replacement of the inflator modules of the front passenger side airbag to certain number of Toyota vehicles sold in Malaysia.

This SSC is an expansion of earlier campaigns by Toyota Motor Corporation (TMC) relating to certain vehicles equipped with airbag inflator modules. The defect is due to propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures and high temperature cycling. Inflator modules which contain a non-desiccated, phase stabilized ammonium nitrate propellant may cause the rupture of the module. Should such a situation occur, metal fragments will pass through the airbag as it inflates and into the vehicle interior at high speed. As a result, serious injury or death could occur.

Based on information received from TMC, the number of affected Toyota Corolla Altis, Vios, Yaris and Alphard in Malaysia, is around 42,000 units. The vehicles are manufactured from May 2010 to Dec 2012 and distributed by UMWT.

TMC is currently working on obtaining the necessary parts for the SSC. Once the parts are available, UMWT will notify owners to request them to bring their cars to an authorised Toyota service centre to make the necessary replacements which should take about 1 to 3 hours. All costs involved for the replacement is borne by UMWT.

UMWT is very concern about the safety of Toyota owners whom their vehicles are involved in the airbag replacement SSC and has escalated its efforts towards reaching out to vehicle owners. The company is aware that some of them are not the first owners and may not be contactable. Therefore, it urges the owners involved to contact any authorised Toyota service centre or call the Toyota Freephone at 1800- 8-TOYOTA (869682).

Owners can visit Toyota’s Special Service Campaign webpage through this link: https://toyota.com.my/aftersales-services/special-service-campaigns to check whether their vehicle is involved, through Vehicle Identification Number (VIN) Checker. To those who have uploaded the Toyota Drive Apps, there is also a link to Toyota’s SSC page and the VIN Checker.

To further assist these owners, UMWT is also setting up a special SSC booth at TOYOTA GO 2017 events that will be happening in the month of April until May. The event will be held at various shopping malls including selected AEON Mall throughout Malaysia will also be conducting the airbag replacement. Announcement on the details including locations will be made very soon.